UX's Title Element selection just keep spinning

Hi there,

Our customer was asking why the title element just keep spinning, the solution is to restart UX service, but this is happening way more often then it should, anyone have similar experience? And how to fix this permanently? It does not happen to ADMIN users, only happen to normal user, but these normal users are Group CXO, restarting the service so many times just to make display work doesn’t seems to be a correct way to deal with the problem.

Question and Answer (Asia)  Microsoft Teams 2022-09-14 10-39-56

Regards

Tat

Hi Tat,

I haven’t seen this before. We need some additional information. Is the issue for all filters or just for a specific filter? Is the ssue confined to a single screen or for all screens?

Usually the “defaut element” value should be empty to allow the current value for the hierarchy to be set. The waiting icon could show if the setting service value isn’t present in the defined list for the filter. How is the list defined? If it is MDX then maybe there’s an issue with the MDX in how element security is now evaluated during all stages of execution and not just applied as a filter at the end. Hence the MDX returns empty for users but works for Admin? More information is needed but this is where I woudl start to look.

When happen next time, what information do you need?

@rwang and @srichardson has checked it together live while that is happening, it is happening quite often, so if it happen next time, then we can collect whatever is needed to fix this more permanently.

Hi @twong,

If it is resolved after restarting UX, maybe increasing the Java memory could help?

Just a guess, but is the setting to bring all attributes for the page set to True, and potentially the dimensions have a lot of Attributes, causing slowness combined with Security to users via rules?