Enabling Canvas Tracking via Pulse

Pulse Pulse Questions
1

**We have installed Pulse 5.6.1 with SQL server and use Canvas 2.04.
**However we are unable to see data coming through Pulse on Canvas usage.

**From the release notes to only item to enable this tracking was to add in the Pulse URL into the Canvas app.
**This has been done. Is there anything else we should check?

2

Hi @marcel.connelly,

Did you tick the Log Visits to File box in Canvas admin section?

Cheers,

Vincent

3

Hi @Vincent

Yes this was ticked.
Any other suggestions as we are definitely using Canvas so there should be activity to trap.

4

What you can check first is if Canvas is able to track itself.

When the Logs Visits To File is ticked, after clicking the save button, Canvas will start populating the following file with the user activity, you will see the page URL, the filters and who opened the page:
C:\CWAS\webapps\{application name}\WEB-INF\logs\page-logs.csv

Could you please check if this file has been created and if you can see some Canvas activity:

image.png1040×450 151 KB

If this is working, the issue might be in the communication between Canvas and Pulse. Canvas sends the data to Pulse. If Canvas is installed on a different server than Pulse, you need to make sure that the server where Canvas is installed has access to the Pulse server.

5

Hi Vincert,

Unable to save settings on the application folder (name), however, was able to save on the root.

“Unable to save settings”

Thanks

Ed

6

Hi @edward.luz,

Could you please open the developer console (F12 in Google Chrome) and check if you have any errors:

image.png772×709 23.7 KB

Cheers,

Vincent

7

Hi Vincent,

Please see below error

xdomain.canvas.js:3 POST http://localhost:8080/Name/api/admin/settings/save 500 (Internal Server Error)

Thanks

Edward

8

Hi @edward.luz,

Could you please check if the Canvas version for this application is the same as the one for the ROOT folder?

What is the name of the application which is causing the issue?

Cheers,

Vincent

9

Hi @Vincent

Yes both have the same Canvas version.

The name of the folder is MMRP.

Thanks

Ed

10

Hi @edward.luz,

As we cannot resolve this issue with the forum, the next step is to contact your local Cubewise office and they will help you to troubleshoot this issue.

Cheers,

Vincent