Hi @drd,
A few additional questions below:
Pulse 5.5.1 is extremely old
Any chance of upgrading?
Issue1: Unable to Document System
Have you tried checking the items mentioned in this post below?
Issue2: Alerts not firing
In the Pulse config, what is the WriteToWindowsEventLog property set to?
( there was a bug related to this, fixed in subsequent Pulse versions )
Alternatively it could be the user Pulse is set to run on does not have sufficient rights.
Pulse services should be set to execute with a proper service account and not the local system account.