Our Setup :
TM1 : Integrated Security Mode 5
Pulse : * Version: 5.5.1 ,
* Client API Version: 6
Instance Settings :
Security Type : CAM User/Password
User Name : firstname.lastname@example.org
Password : correct password
I’m aware this is very old version but just checking if there is a quick solution without having to upgrade.
Issue 1 :
Unable to document system: Unable to log into service TM1ServiceName with user name email@example.com : SystemServerClientNotFound
service-acct-name exists in active directory & tm1 but without the domain name.
Please note that the service account name is different than the one tm1 services are running under.
Also, Pulse Services are running as ‘Local System Account’.
We can monitor, start, stop services fine. However, we can not update the documentation.
Issue 2 :
Alerts have been set but do not seem to work e.g. we do not get email notifications. When pulse web client is open it shows alert notifications being actioned but doesn’t actually do anything e.g. for Cancel Thread alert, the user will get a message on his pulse web client screen if open that the thread is being cancelled but doesn’t actually cancel the thread.
This is a major issue for us since if tm1 database goes down we don’t get email.