Hi Everyone,
I upgraded UX to the version: 2022.06 using the Online Pulse utility and followed the correct steps but i’m unable to connect to the UX url. The error says - “Unable to Connect”.
I had performed similar steps on my local machine and was able to upgrade it without any issue.
Kindly advise.
Hi Vedant,
I think we need more information here. What URL are you talking about? Pulse? UX? Arc?
Are both the main instance and the content store running?
Has the UX port number being changed from the default 8880 to something else? Is UX using https or http?
Hi,
The UX url is having issues. We’re not able to connect to it. Yes, both the instance and the content store are running.The port is still the same and UX is using https.
The url was working fine prior to the upgrade, it stopped working after the installation was done.
From which version did you upgrade?
upgraded from 2021.21.11 FP1 to 2022.06
Is the Apliqo Aplication Server (tomcat server) running?
Depending on the number of webapps and java VM settings it can take up to 15 minutes for the webserver to be available after a restart.
Yes, the server is running and is up for over an hour now but still no luck.
could you share what you found and how did you resolve it?
Hopefully something in the log files can help:
There are log files in the following folder:
C:\ApliqoServer\logs
catalina and localhost logs may show an error message on start up.
Canvas logs may help aswell.
C:\ApliqoServer\webapps<>\WEB-INF\logs
application.log
If the issue is with the Apliqo Server configuration then perhaps the server.xml has become misconfigured/corrupted somehow?
C:\ApliqoServer\conf\server.xml
Thank you for the response. I checked the logs and found this:
CATALINA LOGS
Jun 28, 2022 9:49:20 AM org.apache.catalina.core.StandardService initInternal
SEVERE: Failed to initialize connector [Connector[HTTP/1.1-443]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
Caused by: java.io.IOException: Failed to load keystore type [JKS] with path [C:\ApliqoServer\jre\lib\security\Apliqo.keystore] due to [Illegal character in opaque part at index 2: C:\ApliqoServer\jre\lib\security\Apliqo.keystore]
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getStore(JSSESocketFactory.java:511)
Jun 28, 2022 9:49:20 AM org.apache.tomcat.util.net.jsse.JSSESocketFactory getStore
SEVERE: Failed to load keystore type [JKS] with path [C:\ApliqoServer\jre\lib\security\Apliqo.keystore] due to [Illegal character in opaque part at index 2: C:\ApliqoServer\jre\lib\security\Apliqo.keystore]
java.lang.IllegalArgumentException: Illegal character in opaque part at index 2: C:\ApliqoServer\jre\lib\security\Apliqo.keystore
Jun 28, 2022 9:50:05 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 44360 ms
LOCALHOST LOGS
Jun 28, 2022 9:49:26 AM org.apache.catalina.core.ApplicationContext log
INFO: No Spring WebApplicationInitializer types detected on classpath
Jun 28, 2022 9:49:37 AM org.apache.catalina.core.ApplicationContext log
INFO: No Spring WebApplicationInitializer types detected on classpath
Jun 28, 2022 9:49:43 AM org.apache.catalina.core.ApplicationContext log
INFO: No Spring WebApplicationInitializer types detected on classpath
Jun 28, 2022 9:49:53 AM org.apache.catalina.core.ApplicationContext log
INFO: No Spring WebApplicationInitializer types detected on classpath
Jun 28, 2022 9:50:00 AM org.apache.catalina.core.ApplicationContext log
INFO: No Spring WebApplicationInitializer types detected on classpath
Application log under webapps did not have any error in it.
So I guess something is wrong with the Apliqo.keystore file
what should be done in this case? I’ve tried reinstalling but it didn’t work.
I have not really done much with SSL certificates, but perhaps your certificate file is missing or corrupted?
Hi Stuart, for some reason the Apliqo Keystore was missing. The URL worked after pointing it to the correct location.
Thank you for all your help.