Upgrade to Pulse 6.0.4 having Kibana Service error and Pulse cannnot started if decide to "Ignore"

Hi all,

I am trying to upgrade 6.0.4 and hitting an error during installation.

Zoom Meeting 2021-12-23 11-30-41

If I choose “Retry”, this error keep popping up.
If I choose “Abort”, the installation failed and I cannot use Pulse.
If I choose “Ignore”, installation is successful, but when I open Pulse Web, I see a blank screen.

Any thought how I can get the installation working without needed to restart the machine?



Ok, got it to work finally!

My steps to resolve:

  1. Keep pressing “Retry”, at a stage it will let it go through, suspecting it is due to service still coming down and it is slow.
  2. Upgrade Pulse will cause the Windows Service Login Username to reset the SYSTEM, and I am connecting to SQL Server via Windows Authentication, therefore need to update the Login User.

I am all good now.

Hi @twong,

After uninstall it is important to check if the services have been uninstalled.



I faced the similar issue. This is what worked for me:

  1. Stop the Pulse services before uninstalling/updating the older version.
  2. Go to the installation folder and delete the older Kibana folder.
  3. Now try to install the newer version.