Yes, unfortunately, the new platform does not support public tickets. All tickets are now confidential by default; however, you can still add as many participants as before.
On the previous platform, public tickets were allowed, but it didn’t permit adding participants to confidential tickets. This limitation caused significant frustration for customers who needed to share sensitive issues with others.
Another key reason for the transition was to unify our support experience by joining the global Cubewise support portal. This allows customers to submit both service and software-related tickets in one centralized location.
For now, the best place to share ideas and suggestions about features remains the forum.
Below the new categories to post ideas about Pulse and Arc and Slice: