Unable to query transaction logs

Arc & Slice
,
1

Hi Team,

When querying transaction logs via Arc in a client environment, no results were retrieved. As a test case:

  1. I updated a value in the sys parameter cube

  2. Attempted to query its transaction logs in Arc (date range: yesterday to today)

  3. The query thread automatically terminated after 600+ seconds

  4. The results page remained blank

Troubleshooting attempts included:

  • Clearing TM1 instance logs

  • Filtering by specific users
    All failed to return data.

Environment details:

  • ‌Arc‌: v5.0.1

  • ‌TM1‌: v2.1.3

  • ‌OS‌: Red Hat Enterprise Linux 9

  • ‌Instance service user‌: root

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Have you encountered similar issues with this configuration?

Thanks,

Finch

2

Hi @fli ,

Could you please check if the logging is on for these cubes?

You can see the logging flag in the Cubes page:

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TM1 will only track data updates if cube logging is set to true.