Unable to encode server: http2: stream closed

We have 4 TM1 servers connected to single Pulse. Last couple of weeks we began to notice connectivity issues with one of the servers happening every day or two. The cause of that Pulse monitor, installed on TM1 server, which cease to respond (though indicates itself as running in Windows Services). Restarting Pulse monitor helps, but in day or two it happens again.
Application log doesn’t contain anything which could explain that behavior:

2023-07-09 23:12:48.937 main INFO Pulse monitor version 1.0.9
2023-07-09 23:12:48.942 main INFO Pulse server version 6.2.0
2023-07-09 23:12:48.943 main INFO Settings from E:\Program Files\Pulse for TM1\conf\monitor.yml
2023-07-09 23:12:48.948 initialise INFO Server information: 16 cores, 262033 memory
2023-07-09 23:12:50.427 run INFO Refresh local state elapsed time 1479 ms
2023-07-09 23:12:50.427 run INFO Creating scheduled jobs
2023-07-09 23:12:50.431 run INFO Server name is: DEVDCWIN1316
2023-07-09 23:12:50.435 run INFO Starting HTTPS server on port: 8094
2023-07-10 10:15:02.817 main INFO Pulse monitor version 1.0.9
2023-07-10 10:15:02.817 main INFO Pulse server version 6.2.0
2023-07-10 10:15:02.817 main INFO Settings from E:\Program Files\Pulse for TM1\conf\monitor.yml
2023-07-10 10:15:02.822 initialise INFO Server information: 16 cores, 262033 memory
2023-07-10 10:15:04.723 run INFO Refresh local state elapsed time 1901 ms
2023-07-10 10:15:04.723 run INFO Creating scheduled jobs
2023-07-10 10:15:04.724 run INFO Server name is: DEVDCWIN1316
2023-07-10 10:15:04.738 run INFO Starting HTTPS server on port: 8094
Didn’t find anything in Event viewer either.

Any suggestion where to look to investigate or how that could be fixed?

Hi @ivsmodern ,

You could enable the Pulse Monitor in debug mode to get more information on what’s happening. Instructions to enable the debug mode can be found in the following article:

For this type of issue, it would be better if you can create a ticket on our support platform and send us the logs folder:

Cheers,

Vincent

Thank you @Vincent . I’ve posted the issue into suggested location.