Pulse - Apache Tomcat Issue

apache
404
tomcat

#1

Hi,

The TM1 server I was working on had some issues connectivity issues. I checked with the IT Team at the client site and they end-up restarting the VM.

The connectivity issue is now solved and TM1 is now working properly.

However Pulse is showing the following Apache error message.

I tried to restart both Pulse services, but still have the same issue.

How can I solve it? Is there another service to restart?

Cheers,


#2

Hi @jgrandry,

You may have to reinstall Pulse. This error normally occurs when files have been deleted from the Pulse install location.


#3

Thanks @tryan, reinstalling worked, it’s back to normal now.


#4

Hi @jgrandry,

As a side note, there been ocations where the antivirus puts the pulsesd.exe and/or the contents of the “C:\Program Files\Pulse for TM1\webapps\ROOT\WEB-INF” folder in the quarantine. Also ensure that the Pulse For TM1 folder and subfolders are skipped by the antivirus.


#5

We had the very same issue the last couple of weeks. We found that a recent Microsoft security patch caused the issues. Microsoft has now issued a fix for the failing patches:

Below are the patches planned to be installed based on the OS type

KB4345459 == 2008 R2
KB4345424 == 2012 R2


#6

Hi Gerald,

was it noticed that files were removed from the WEB-INF Folder?