Impersonate Option Doesn't Always Appear

Apliqo UX
1

Hi Cubewisers,

We’ve noticed that the “Impersonate” option in UX doesn’t always appear in the user menu for admins. Occasionally it will but mostly it is missing:
image

We’re on 2023.05 FP1 and I thought there was a fix for this in this latest fix pack but is this still a known bug?

Thanks,
David

2

Hi David,

There was an issue with impersonation in 2023.05 but this is all fixed in 2023.05 FP1 and I haven’t had any issues with this feature myself.

The impersonate feature is only available for Admin users. Note that this means “true admin” users; members of the ADMIN group.

  • For the impersonation feature to be offered the user must be a member of ADMIN in the content store instance
  • For impersonation to work the user must also be a member of ADMIN on all other instances used in the application
  • Also note that impersonation is not possible of another admin user. Only non.admin users can be impersonated.
3

I’d also add that impersonation doesn’t work when SSO is used.

3 Likes
4

@Ulas thanks for your reply, that would be our issue then, we are running IntegratedSecurityMode=5 with Okta verification. In saying that, we can impersonate through Arc which is interesting.

Thanks,
David