Error when setting up SSO with CAM


Hi everyone

I’m getting an error when turning on SSO with Canvas at a client’s.

in the Canvas’ instance.json, if i have SSO set to false, i’m able to just type my username and password in and i can login.

However when i turn SSO on in the json file, i keep getting the following error:
Request URL:http://pinvcog02/ibmcognos10/xdomain.canvas.html
Request Method:GET
Status Code:404 Not Found
Remote Address:
Referrer Policy:no-referrer-when-downgrade

I’ve added the xdomain.canvas.html and xdomain.canvas.js to the WebContent folder of the installation folder.

What am i missing?



Hi @Sb5,

It might have been copied to a different directory. To check, try putting it on the browser:


And see if it is able to find it. Otherwise, you will just have to find the correct Cognos BI location.



Hi Paul

I’m getting the error
HTTP Error 404.0 - Not Found
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

I will see if i can find another BI installation.




Do i need to restart BI server after I have added the files?


Hi @Sb5,

That depends. Did you modify the variables_TM1.xml file? If you have, then you need to restart Cognos BI as far as I know.

Then to test it out, make sure that you are able to access that html file from the browser at least.