wwang
May 20, 2019, 4:40pm
1
Hi all,
While using Arc, I have noticed the error message below. This appears to happen every few minutes and is based on a connection to IBM Cloud using the “remote” method (Connecting to the IBM Cloud remotely with Arc using the non-interactive account - Cubewise CODE ).
As a result, many items I click on in the left navigation panel doesn’t load on initial click.
Any suggestions on how I can deal with this time-out issue?
Thanks!
Wei
tryan
May 20, 2019, 11:43pm
2
Hi @wwang ,
In the settings.yml file increase the timeoutseconds
setting and see if that fixes the issue.
# The number of seconds to wait for Arc to connect to a TM1 Admin Host or REST API
timeoutseconds: 10
tryan
May 20, 2019, 11:45pm
3
Also make sure you can access the URL in the browser: [Connection URL]/api/v1/$metadata
wwang
May 24, 2019, 12:46am
4
Thanks for the tip Tim! I increased the timeout to 60 seconds and it seems to do the trick. No issues using it on IBM cloud the past 2/3 days. Mucho Gracias!