Connection CAM failure when migrating from BI to CA and to https

Hi All,
We migrated our configuration for PA authentication from BI 10.2 using http to Cognos Analytics
We are fine to connect to TM1 servers using Tm1web and perspective with the new configuration, but not with Pulse.
Even if we inserted the new Cognos Dispatcher that is fine for TM1 Qweb and Perspective, we are no able to connect to Pulse using existing users.
In the Pulse log file we found the entry “java.lang.Exception: unable to login using CAM Security”.
Do we need to configure something else to allow Pulse to use CA?
We are using Pulse 5.8.1 and CA 11.1.3

Hi @ottaviopf,

When you say migration, did you upgrade the tm1 software on the same server or did you move to a different new server?

Alos, have you tried the following steps?
If so what was the result?

1 Like

Hi @gpool,

Ottavio is my colleague.
It seems like the problem was caused by an incorrect Log On As user in Cognos Analytics windows service (had to use Local System instead).
Thanks for the assistance and sorry for the late reply.


Hi @n.santini,

Thanks for the update!