ARC not able to query the MDX subset definition

Hi, we have an error in Arc, where randomly MDX statement does not query or takes over two minutes to query. It’s not about the actual data, just the statement does not load.

When clicking on show MDX it always then shows:

SELECT
NON EMPTY

ON COLUMNS
FROM [(Cube name)]

And None of the dims are showing up in columns, rows, filters.

It is not related to one specific view and not even to one cube, PULSE sessions shows nothing going on on server. I’ve also tested that with only one user being log in, but still had the same. If You change a view to different one and MDX shows, then come back to the one that did not, now it instantly get’s it.

It happens in about 5% cases, so it is a bit annoying. This is on the newest version of ARC, but we had it in previous ones too.

Did anyone else came across this and knows how to fix it?

Adding screen for reference:

Kind regards,
Mateusz.

Hi @Socar!

Sorry, I have not seen this issue before.

If you believe it’s a bug in the cube viewer, please go to the Arc and Slice support site and report it. Try to include all the items requested in the bug report template, especially any errors in your browser’s console.

We’ll do our best to assist you to get this solved quickly.