Slice and Planning Analytics as a Service (TM1 v12)

Arc & Slice
1

Hi,

Does Slice work with Planning Analytics as a Service (TM1 v12)? I can log in with an API key, but I can’t open a workbook from the application folder. When attempting to open a workbook I get a message in the corner of the screen about checking browser settings. I get a similar message when doing the same using Arc with Chrome.

image

2

It works for me with v12 and Arc and Slice v5.0.1

3

Is your user admin?
There is a change in 12.5 where only admin users have access to /files so this could be a bug associated with that change.

4

Yes the user is admin, I can access the File Manager in PAW and the server is still running 12.4.2, and I can open the workbook in PAfE.

5

I’m also using Arc 5.0.1 and Slice 5.0.1, but I get this error in the console when using Arc at the same time the message pops up.

http://localhost:7070/SCG/Contents('Applications')/Contents('AB%20testing.xlsm')/Document/Content?file-name=AB%20testing.xlsm&id=60bd3b36-0a77-4511-9c44-61fec802ce0f net::ERR_RESPONSE_HEADERS_MULTIPLE_CONTENT_DISPOSITION

6

Can you reproduce this error in the browser? If so, it’ll be easier to debug.

The message you see if a bit of a catch-all error. It is directing you to check your site permissions for arc:

image
image1112×869 52.3 KB

image
image2347×1113 184 KB

You need to set Automatic downloads to Ask or Allow.

However, it sounds like it might not be that simple in your case. An error should also be logged to the browser console.

Press F12 and choose the Console tab in Chromium-based browsers to view any errors. Please let us know what you see, for any other users experiencing this problem.

In any case, it’s probably better to continue troubleshooting in a new ticket on the support site.

7

Do you have any proxy or other middleware software that might be adding a content-disposition header for file downloads? This is the header that tells the browser the file name of the file being downloaded. Some webservers have a setting to add it automatically.

Arc sets the header itself, but there is only one reference to it in the entire code-base, so I’d be surprised if it was adding multiple headers on its own.