Pulse - disconnecting to TM1 periodically

regis.roethlein · December 13, 2018, 2:57pm

Currently have Pulse version 5.7.8 installed. Although the Pulse service is running it appears to be disconnecting to TM1 periodically each day. Has anybody experienced this?

ecarmona · December 13, 2018, 10:24pm

Hi @regis.roethlein,

Could you please describe us the"disconnecting to TM1 periodically" behavior. Is Pulse stopping to refresh the threads and tm1server.log?

Regards,

Erik

regis.roethlein · December 14, 2018, 5:49pm

The service itself is not stopping. When I pull up the services on this windows server it shows running but when I pull up the Web page it simply states the following:

“This page can’t be displayed”

ecarmona · December 16, 2018, 10:50pm

Hi @regis.roethlein,

Please send the contents of the Pulse For TM1/Log folder to you local support office, so we can take a look into the detail of this problem.

Best Regards,

Erik

regis.roethlein · December 17, 2018, 3:48pm

Logs were sent to Cubewise prior to me posting to this forum

ecarmona · December 17, 2018, 10:57pm

Hi @regis.roethlein,

I will follow up this.

Regards,

Erik

ecarmona · December 17, 2018, 11:36pm

Hi @regis.roethlein,

Thanks for your messages and an apology as there is already a support request on account of this issue, we have developed a patch in the past days, that is currently in testing. We will contact you shortly in order to deploy the fix in your premises.

Best Regards,

Erik